Frequently Asked Questions






  1. Things don't look right on the website or logging into the site isn't working correctly. What is the problem?

    If you're using an older browser, sometimes our website can display incorrectly. We recommend you download and use a different web browser called Google Chrome. It's better, faster, more secure than other browsers, and may solve problems with the site displaying incorrectly. Click here to download Chrome for free.
  2. I forgot my username or password. What do I do?

    Your username is your ten digit telephone number without dashes, spaces, or parentheses. Your password is your five digit zip code. Furthermore, make sure you enter your username and password yourself instead of allowing the computer to remember and enter your login information for you. If you still cannot login, send us an email and include the following information:

    • First and last name
    • Phone
    • Zip code
    • The name of the exam
    • Length of your subscription

    We'll get your problem corrected and get you studying again as soon as possible.
  3. When does my subscription start?

    Your subscription starts immediately. As soon as you sign up, you can login and start studying right away. For example, if you sign up for one day, your 24 hours starts the moment you hit submit.
  4. When does my subscription end?

  5. What happens if I fail the exam?

    We will happily put you back online for the length of your original subscription for free. It's our way of helping you continue to study without the financial burden you would otherwise have to pay to study again. The next time around you WILL be better prepared knowing what to expect from the exam. Your victory is our victory. Just e-mail us the day before you want to start studying again. Please include the following information:

    • First and last name
    • Phone
    • Zip code
    • The name of the exam
    • Your Test Scores and the Test Scores Needed to Pass
    • Total length of your subscription
    • Payment method for original subscription (PayPal, Visa, etc...), but do not include credit card numbers.

    We will use all of this information to locate your account and get you back online as quickly as you need.
  6. What happens if I fail the exam a second time?

    See our guarantee. If you have to retake the exam after the free second subscription, we will put you back online for a reduced rate.
  7. Is there a guarantee of passing my exam?

    No. What we guarantee is that if you fail the exam the first time, we will put you back online for the length of your original subscription for free. If you have to retake the exam again, we will offer you a reduced rate for your subscription.
  8. How long should I study?

    It's a good idea to start studying 3-4 months before the exam for at least 2 hours a day. A common assumption is that studying for a couple weeks is enough to prepare. That couldn't be more wrong!
  9. What are some good tips to know on taking the exam?

    Here is a link to our Exam Tips section. Also, our Resource Page has many great tips and videos that should be helpful to you. Those pages have links on the left to many great tips and tricks to taking the exam.
  10. Does Counseling Exam administer the test?

    No. We offer study materials for you to prepare for the exam. You'll want to go to NBCC to find out where the exam you need to take is being given.
  11. Where do you get the information that is provided for study?

    We have content specialists that are experts in the field who create questions and case studies. We also speak with people that have recently taken the exam so that we can create and provide the most up-to-date information as possible.
  12. How many questions and case studies are available to me when I sign up?

    We maintain a database of thousands of questions and hundreds of case studies. For more information on what else is available when you subscribe, click here.
  13. Which states' exams will this site's material cover?

    Our site covers exam material that is used in every state.
  14. I need more time to study. How much does it cost to extend my current subscription?

    We offer reduced upgrade fees for those of you who are already site members. If you would like to upgrade your subscription, click here. The additional subscription will be added to the duration of your current subscription, so you won't lose any precious moments of study time.
  15. I need more time, but my subscription is expired. How much does it cost to resubscribe?

    We offer reduced subscription rates for those of you who were already site members who want a little more time to study. Send us an email here and we will send you information on how to resubscribe at a reduced rate. Please include the following information:

    • First and last name
    • Phone
    • Zip code
    • The name of the exam
  16. I need technical support. How can I get help?

    If you're having technical issues, please feel free to contact us, and we'll be happy to assist you. Contact Us
  17. How much does the test material cost?

    Please click here for pricing.
  18. Can I print out the test questions in the practice exams?

    Feel free to print out anything you like. We encourage you to study in whatever way works best for you.
  19. If I use my credit card or PayPal, can I get on the site today?

    Yes. You will receive a username and password to access all areas of the site so you can start to study right away.
  20. This FAQ section doesn't answer my question. How can I get help?

    Go to our Contact Page and contact us. We'd be glad to help in any way we can.
  21. I ordered a paperback study guide through Lulu.com, and I'm having trouble with my order.

    The study guides for Licensure Exams are published and shipped through Lulu.com. If you are having trouble with your order or have questions regarding payments, shipping, etc., please visit the support page at Lulu.com.